All orders are shipped directly from South Korea. We carefully source authentic Korean skincare products and deliver them to you worldwide.

We currently ship to Japan, South Korea, Taiwan, Hong Kong SAR, Singapore, Australia, and the United States. We plan to expand to more regions in the future.

Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or Korean public holidays are processed on the next business day. All orders are shipped from South Korea via Korea Post. After dispatch, delivery takes about 5–8 business days to Japan, Taiwan, Hong Kong SAR, and Singapore, and 7–14 business days to Australia. Delivery to the United States usually takes 7–14 business days. These are estimates and may vary due to customs clearance, local postal delays, or peak seasons.

Once your order has been shipped, you will receive a tracking number via email. You can use it to monitor your delivery status at any time.

We accept credit cards (Visa, Mastercard, JCB, and American Express). Your card issuer may require 3-D Secure authentication. Payment is charged immediately when your order is confirmed. You will be charged in Korean won (KRW). Prices shown in other currencies are estimates for reference only, and your card issuer's exchange rate and fees may change the final amount.

Possibly. Import duties, taxes, and customs fees are not included in the product price or shipping cost. They are determined by the destination country's customs authority and are the responsibility of the recipient. Please check your country's import regulations and de minimis threshold before ordering. Import duties and taxes are non-refundable.

Duties and import taxes are not included in the price and are the recipient's responsibility. For personal use, orders totaling ¥16,666 or less in retail price are generally exempt (some items excluded). See our Shipping Policy for details.

You may request to cancel an order, or any item in it, until it has been shipped. Request cancellation from the order status page in your customer account, or email us with your order number. Each request is reviewed by our team, and once approved, the cancelled amount is refunded to your original payment method. Orders that have already been shipped cannot be cancelled; please follow the return procedure instead. To request a change to your order, please contact us as soon as possible after placing it. Contact information: global-commerce@darewalk.com

Return requests must be submitted within 7 days of delivery for orders delivered to Japan, and within 30 days of delivery for all other countries and regions. All returns require our approval before you ship anything back, and items must be unopened, unused, and in their original packaging. Customers pay return shipping costs, including international shipping and any customs charges. For change-of-mind returns, the original shipping cost is deducted from the refund. We cannot accept returns or refunds for allergic reactions or skin sensitivity. If your order arrives damaged or has missing items, please contact us with your order number and photos; for orders delivered to Japan, please contact us within 7 days of delivery. Refunds are issued within 14 business days after your return is received and processed. Please see our Refund policy for full details. Contact information: global-commerce@darewalk.com

You can reach us via email. Our team will get back to you within 1–2 business days. Contact information: global-commerce@darewalk.com