Shipping policy
Processing Time
Orders are processed within 1–3 business days after payment is confirmed.
Orders placed on weekends or Korean public holidays will be processed on the next business day.
Shipping Method
All orders are shipped from South Korea via Korea Post. The shipping method available at checkout may vary by destination and order weight.
Estimated delivery times after dispatch:
- Japan, Taiwan, Hong Kong SAR, Singapore: 5–8 business days
- Australia: 7–14 business days
These are estimates and may vary due to customs clearance, local postal delays, or peak seasons.
Customs, Duties and Import Taxes
Import duties, taxes and customs fees are NOT included in the product price or shipping cost.
These charges are determined by the destination country's customs authority and are the sole responsibility of the recipient.
Please check your country's import regulations and de minimis threshold before ordering.
Deliveries to Japan: Customs duties, consumption tax and customs fees are not included in product prices or shipping fees and are the recipient's responsibility. For personal use, orders with a combined retail price of ¥16,666 or less are generally exempt from duty and consumption tax; certain items such as leather goods are excluded. Multiple parcels sent to the same recipient at around the same time may be combined for assessment. Rules may change: from April 1, 2028, the personal-use valuation special rule is scheduled to be abolished and the threshold will change.
Refused Shipments
If a package is refused at delivery or returned due to unpaid customs charges, incorrect address, or failure to collect, we are unable to guarantee a refund. Return shipping and any associated costs will be deducted from any refund issued.
Tracking
A tracking number will be provided once your order ships. Please note that tracking detail varies by destination country.
Lost or Damaged Packages
Tracking detail and carrier liability vary by shipping method. If your package appears lost or arrives damaged, please contact us and we will file an inquiry with the carrier. For refund eligibility, please see our Return and Refund Policy.